Course Overview
MS-721T00-A: Plan, Configure, and Manage Collaboration Communications Systems with Microsoft Teams prepares IT professionals to plan, deploy, configure, manage, and troubleshoot collaboration communications solutions using Microsoft Teams. The course covers Teams Phone, PSTN connectivity, Microsoft Teams Rooms, Surface Hub and shared meeting spaces, Teams meetings and events, and supporting communications technologies.
Participants learn to plan and configure Teams Phone using Microsoft Calling Plans, Operator Connect, and Direct Routing; optimize network performance for real-time media; configure Teams policies and emergency calling; and extend Teams Phone with services such as compliance recording, certified contact centers, and voice bots. The course also addresses administration and monitoring using Microsoft Teams administration tools, PowerShell, and the Call Quality Dashboard, together with identity, access, and secure collaboration practices.
Course Objective
- Understand Microsoft Teams meetings, events, calling, Teams Phone, and supported Teams devices.
- Plan Microsoft Teams Phone deployments, licensing, PSTN connectivity, devices, features, and voicemail.
- Plan Microsoft Teams Rooms, Surface Hub, shared devices, peripherals, licensing, and management options.
- Identify and evaluate Microsoft Teams real-time media network requirements.
- Design network optimization strategies, including VPN split tunneling, media bit rates, and Quality of Service (QoS).
- Configure Teams Phone, Microsoft PSTN numbers, emergency calling, Operator Connect, Teams Phone Mobile, and Teams policies.
- Design and implement Teams Phone Direct Routing, including call flows, SIP trunking, emergency calling, and survivable branch appliances.
- Configure Teams Phone integrations for compliance recording and certified contact center solutions.
- Design and deploy voice bots that extend Teams Phone capabilities.
- Apply identity, access management, monitoring, and troubleshooting practices for Teams collaboration communications systems.
Pre-requisites
Recommended familiarity with:
- Microsoft 365 and Microsoft Teams.
- Networking, telecommunications, and audio/visual fundamentals.
- Identity and access management fundamentals.
Course Curriculum
- Overview of Teams meetings and events
- Introduction to Teams Phone
- Auto attendants and call queues
- Teams clients and devices
- Microsoft Teams Rooms and phones
- Microsoft 365 Copilot in:
- Teams calling
- Teams meetings
- Teams devices
- Plan Teams Phone deployment
- Plan PSTN connectivity
- Determine licensing requirements
- Plan Teams Phone devices
- Plan Teams Phone features
- Plan cloud voicemail
- Determine licensing requirements for Teams Rooms and shared devices
- Understand Microsoft 365 Copilot with Teams Rooms
- Compare Teams Rooms on Android and Windows
- Understand Surface Hub 2S
- Plan accessories and components
- Plan peripherals for shared meeting spaces
- Integrate third-party conferencing solutions
- Review Teams Rooms management options
- Understand and evaluate Teams network requirements
- Design networks for media optimization
- Design and validate VPN split tunneling
- Configure media bit rates
- Design and implement Quality of Service (QoS)
- Configure emergency calling for Teams Calling Plans
- Manage Microsoft PSTN numbers
- Configure Operator Connect
- Configure Teams Phone Mobile
- Configure Teams Phone policies
- Create and manage Teams policies
- Design Direct Routing call flows
- Implement SIP trunking
- Configure emergency calling for Direct Routing
- Extend Direct Routing infrastructure
- Deploy and maintain a Survivable Branch Appliance (SBA)
- Understand how Teams interacts with additional services
- Configure compliance recording
- Integrate a certified contact center
- Design and deploy voice bots in Teams
